Ever wonder that Amazon FBA often makes errors, and you can get reimbursed for such errors? Sending frequently and properly written claims are for sure help you to avoid paying more FBA fees than you owe. However, to write a claim, it is important to discover the issue first!
Here are the 9 errors that you can get reimbursed for as an Amazon FBA seller:
Products charged at a higher weight or dimension
- Items damaged or lost in the Amazon warehouse
- Customer got a refund for more units than returned
- Items lost or damaged by the inbound shipper
- Missing inventories after a return
- Restocking fees not credited
- Customer refunds for an item that was never returned
- Stock deducted after a closed shipment
- Returned Items damaged by Amazon or carrier
Now let’s discuss them in detail
1. Products charged at a higher weight or dimension
A common FBA fee error is to do with returns by the customer; some expensive fee errors are rare. For instance, your item is being charged at a higher weight or dimension than it should be. Therefore you are being charged for the wrong FBA fee category. This can tote up to a bigger reimbursement claim. We have seen it often.
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2. Items damaged or lost in the Amazon warehouse
Employees at Amazon move quickly and are prone to damage or drop products. Moreover, with so many products, things may get lost occasionally. When you reconcile your sales report in Amazon Seller Central, these discrepancies will appear.
3. Customer got a refund for more units than returned
This mistake makes a customer feel lucky because they think Amazon the Giant Corporation is giving them some extra cash. However, they don’t know it is the money from the pocket of just a small to a medium-size business owner. Luckily, it’s possible to find events where your customer has got a refund for more items than they returned. Similar is the case when a customer receives refunds for higher product prices as compared to what they paid.
4. Items lost or damaged by the inbound shipper
When a shipment is sent to Amazon, it is expected to be safely made in their warehouse. Products lost or damaged by the inbound shipper are comparatively easier to discover in Amazon Seller Central. Just ensure that Amazon really reimburse you as per their policy, and there aren’t any more damaged or lost units that their processes did not automatically track.
5. Missing inventories after a return
At the time of return, you need to reach your inventory. No doubt about it! Occasionally issues occur with this. A returned product could accidentally be credited to the inventory of another seller. In such a case, it gets returned and scanned in the Amazon warehouse. However, it somehow never gets added to the seller’s FBA account.
6. Restocking fees not credited
For the returns of high priced item/s, the customer will normally be charged a 20% restocking fee. As soon as it gets returned to the warehouse and then credited to the seller’s account, Amazon is expected to credit this fee to the seller. But, you aren’t owed this fee if the item is damaged or never returned. This error is when Amazon is expected to credit this amount to you, but doesn’t
- Customer refunds for an item that was never returned
This mistake happens often. A customer receives a refund for products, even though he or she never returned it. It is taken from the seller’s account, which means the seller loses out that money, plus the item is not even in the seller’s inventory anymore.
8. Stock deducted after a closed shipment
As you possibly understand, it isn’t difficult to track inbound shipments to Amazon. If there is any problem it can be found in the Amazon Seller Central. You can even discover how many units are accepted by the Amazon team and added to your seller account. Occasionally, however, there can be some discrepancies after they closed the shipment, which means that units are deducted later.
9. Returned Items damaged by Amazon or carrier
Occasionally returned products can be damaged by the carrier or when they reach Amazon Warehouse. When something is not in good condition because of the Amazon or the carrier, then Amazon Seller needs to be reimbursed for it.
You can see that there are various opportunities to get reimbursements by Amazon. However, refunds and reimbursements are just part of the business of Amazon selling. You need much more to grow your sales, products and keywords research, selection and management, trends, and the like. Don’t worry; there is a set of Amazon Tools known as Helium 10, where you can find a series of Amazon Tools in one package.
Thanks for reading this article. I hope you found all the information useful for your Amazon selling business. If you like to use the Amazon selling tools like Helium 10, you can apply for 1 x Helium 10 Coupon Code to get up to 50% discount and try all the tools without risking all your money. If you are using this coupon code, please include your feedback.
